Carl Zeiss Nano Technology Systems, a company of the
Carl Zeiss Group and leading global provider of electron and ion beam
microscopes, today announced that it has been awarded the NorthFace ScoreBoard AwardSM
Management Group Corp
. in recognition of achieving excellence in
customer service and support in 2010.
"The NorthFace ScoreBoard Award
recognizes organizations who not only offer exemplary customer service, but who
also center their existence on a deep commitment to exceeding customer
expectations," said John Alexander Maraganis, president & CEO of Omega.
Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded
expectations in customer satisfaction during the prior calendar year. Omega is
an expert in customer experience management (CEM) strategy, and helps companies
boost revenue and profits by consistently exceeding customer expectations for
"Our customer base is one of our greatest assets, and providing them
with exceptional service and support is critical to our success," said Frank
Stietz, Managing Director of Carl Zeiss NTS GmbH. "We are honored to be a
recipient of the NorthFace ScoreBoard Award. It validates our efforts and
inspires us to continue to focus on service excellence."
Herb Hughes, Vice President of Customer Support at
Carl Zeiss NTS LLC, and Otto Boucky, Global Head of Service at Carl Zeiss NTS
agreed: "We are very excited about having been selected to receive this award.
It is truly a culmination of years of effort to achieve this level of
performance. To have this recognized by an outside company like Omega makes it
all the more meaningful."
For further information visit www.zeiss.de