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BioTek Instruments was recently recognized as a Service Champion in Leadership & Strategy during the recent 2017 Smarter Services™ Symposium held in Chicago, IL, and hosted by The Service Council.

The distinction was based on BioTek’s sustained level of outstanding customer-centricity, operational excellence and commercial excellence compared to data aggregated from across the Council’s diverse, global members. By implementing this holistic approach, BioTek creates differentiated and lasting value for their customers, delivers valuable insights to elevate the entire service community, and achieves sustained success for the Company.

Sean Jordan, Service Director at BioTek, noted of the recognition, “While we continually invest in improving Service processes, enhancing technology and applying effective resources for the business, I have no doubt that BioTek's Service organization is successful because of our culture of developing and supporting employees who have incredible passion to provide word-class customer support.”

BioTek Instruments, Inc., headquartered in Winooski, VT, USA, is a worldwide leader in the design, manufacture, and distribution of innovative life science instrumentation. Our comprehensive product line includes cell imaging systems, microplate readers, washers, dispensers, automated incubators, stackers and pipetting systems. These products enable life science research by providing high performance, cost-effective analysis and quantification of biomolecules, biomolecular interactions and cellular structure and function across diverse applications. BioTek espouses a "Think Possible" approach that sets the tone for fresh ideas, unsurpassed customer service and original innovations.

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