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Copley Scientific Invests Locally and Boosts Rate of Growth, to Support Growing International Business
Copley Scientific, the world’s leading manufacturer and supplier of inhaler testing equipment, and a leading manufacturer of equipment for testing other pharmaceutical dosage forms, continues to grow its international customer base and expand its range of innovative products.
Copley is investing heavily into infrastructure, by expanding its UK HQ to reinforce the company’s export base, which currently supplies to over 90 countries globally. The investment also encompasses recruitment, with the current focus on strengthening customer facing teams.
As the construction of the company’s new, extended HQ nears completion, Copley has welcomed a new recruit into its commercial and technical customer support team. With an MSc in Drug Discovery and Pharmaceutical Sciences and a background in contract research, Anna Sipitanou joins Copley as Business Development Manager. Anna has previously held a position at Nottingham University where she was developing computational in vitro in vivo correlation (IVIVC) models. Her appointment will provide Copley with additional technical and clinical expertise, and comprises another step in the company’s significant investment in business growth.
Mark Copley, Sales Director at Copley Scientific, comments:
“As a family run business, for over 70 years, Copley Scientific has put customer service at the heart of our business. We have always recognised the importance of training, technical support, and sharing of application knowledge with our customers. Our strong product portfolio, unparalleled market expertise and focus on customer service underpin our ongoing success. We are therefore investing in all of these areas in 2017, and we see the addition of new skills and extended capabilities into our teams enabling us to support more customers and more products, more frequently. With the addition of Anna to the team, I am looking forward to expanding the range of application support options available to enhance the sales experience.”
All Copley Scientific products are supported with a complete customer care package which extends from the start of the sales process through to installation, training, after-sales support and beyond. For example, a range of training courses, presentations and seminars that cover a wide range of relevant industry topics are available. Some typical courses include inhaler testing and tablet dissolution testing training workshops. In many cases, the courses give hands-on time with the relevant equipment, as well as exploring the appropriate regulatory framework for the application. They can be tailored to the specific needs of a customer and can be delivered in Copley facilities or, in some cases, at a customer site.
In addition, where equipment qualification is required, Copley provides full supporting documentation with experts available to undertake this work on behalf of customers, on-site, where required. All qualification documents supplied complies with GxP requirements.