Leica
Biosystems GmbH in Nussloch has won the
Manufacturing
Excellence (MX) Award 2011 in the Customer Focus category. With a workforce
of 336 employees, the German plant in Nussloch near Heidelberg makes products
for different stages of specimen preparation in the
histopathological
laboratory. These include
cryostats
and
microtomes
for ultra-thin sections of tissue as well as automatic
coverslippers
and
tissue
processors to produce high-quality samples that can be kept for extremely
long periods of time without loss of quality.
The jury decided that customer involvement in
the development of the products, several customer satisfaction surveys and, not
least, tailored product solutions designed to ease the customers' workload set
Leica Biosystems well apart from the other competitors. Every product
delivered by Leica Biosystems is accompanied by a questionnaire to gauge the
customer's satisfaction. VOC seminars (VOC stands for "Voice of the Customer")
give Leica Biosystems' customers a platform for more detailed feedback,
providing product managers, sales reps, and service technicians with valuable
tips for potential improvements and influencing each step of the product
development process. Leica Biosystems also won the MX Award for its
substantial improvements to product quality and delivery performance.
After two
first prizes last year, the Axeda On-Demand Innovation Award and the Frost
& Sullivan Award, the MX Award is another distinction honoring Leica
Biosystems for its focus on the customer. "Our customers expect a great deal
of products for their laboratory and research facilities. Leica Biosystems never
forgets that every lab sample comes from a patient whose tissue is being
examined. We feel obliged to accept the challenge of preparing each tissue
sample in an optimal way so that the pathologist can make the best possible
diagnosis while keeping the time the patient has to wait for the result to a
minimum," emphasized Arnd Kaldowski, President Leica Biosystems, at last
Friday's award presentation ceremony in the Axel-Springer-Haus in Berlin. Among
the finalists in the Customer Focus, Product Innovation, Process Innovation,
and Information Technology categories were also the two German Leica
Microsystems plants in Wetzlar and Mannheim.
The aims of
this benchmarking award, which is being conferred for the seventh time this
year, are to promote cross-sector and international cooperation to strengthen
industry, and to set up a communication platform for expert academics and
practitioners. Innovative and creative solutions are not only to boost the
international competitiveness of the individual company, but, through holistic
interaction, sustainably enhance the status of Germany as a business location.
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